ASSESSMENT & CONSULTING

A dedicated MSS team of technical and business support personnel will sit down with you and assess your
current situation, become familiar with your IT goals and objectives and how they align with the
company’s overall business strategy, and help formulate a plan to develop the right IT solutions specific to
your business requirements from a technical, financial, and post sale support and service levels. This
process includes discussing your budget parameters and performing an IT environmental analysis

Planning & Acquisition

We provide or assist in the planning and acquisition process of hardware and software selection. MSS
carries over 300,000 IT related products and is an authorized Value Added Reseller (VAR) for most major
manufacturers. MSS procures products directly with manufacturers and through major distribution
channel partners that include Ingram Micro, Synnex, and Tech Data. This allows MSS to be a single
source for all your IT purchases

MANAGEMENT & MAINTENANCE

We continually “fine tune” processes to ensure your employees receive the best customer experience at the lowest cost. Utilizing our proprietary software called OPUS, we can address the many challenges of
managing IT assets and software compliance. We provide unmatched customer support, repair and
maintenance service (warranty/non-warranty; on-site or dispatched technicians; 24 hr mail-in; hot
spare/hot swap; data recovery; 24/7 support options).

IMPLEMENTATION & DEPLOYMENT

Configuration specialists will provide support for all types of configurations and work with you on
technical questions. And engineering specialists will develop and test custom images with prototype units
for accuracy and functionality. MSS technicians who will perform the actual “hands on” work of integrating systems will assign asset tags or enter into our OPUS system.

RETIREMENT AND REDEPLOYMENT

MSS assists companies with retiring or redeploying IT assets that have reached the end of their specified
life cycle. We offer trade in programs that can help defray new hardware purchase costs. And we can also
refurbish and deploy to other departments. MSS will facilitate all end of life recycling.